Shop terms and conditions

Business address etc.

Aquadania a/s ℅ Nordic Corporate Finance
Slotsmarken 11
2970 Hørsholm
e-mail: info@waterstillar.com 
web: www.waterstillar.com
Aktieselskab, CVR-nummer 27223788

Prices, fees and bookings

All prices on the Danish version of the website are stated in Euro are incl. 25% VAT. The web shop automatically assigns a shipping fee when you choose the delivery form.

We accept payment by major credit cards and via Paypal. AquaDania A / S uses an approved payment server that encrypts your card information with the SSL (Secure Socket Layer) protocol. The purchase is not binding until we have sent an order confirmation or invoice for the purchase. The payment is only deducted from your account when the item is shipped.

Stock and delivery

Goods purchased in the webshop are delivered to addresses in Denmark. Orders from addresses outside Denmark are considered as queries that are answered with an offer including shipping to the specified address.

The vast majority of the goods we present on the website are in stock. We usually ship on Monday and Thursday. If you want faster delivery, this can often be done if you write to us – then we find a solution.

Right of withdrawal – Return policy

You have the right to cancel your purchase within 14 days from the day the goods are received. You can inform us that you regret the purchase by mail or letter. Use the standard withdrawal form at the bottom of this document.

If you have already received the item, it must be returned. A timely return can be made either by personal delivery or by shipping with eg. DHL no later than the month day after the goods are received. We will not reimburse the retur international shipping cost.

You can also exercise your right of withdrawal by not picking up the parcel at the pick up point or by refusing the receipt. We are happy to be contacted before any return, as not all goods must go to the same warehouse. You must bear the costs that may be related to the return yourself.

Warrant

AquaDania A / S grants the right of complaint according to the Købeloven (DK), comprising manufacturing and material defects, which are found in the normal use of the product. The warranty does not cover defects, damages or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention.

As a consumer you have a 2 year warranty, which means that you can either get the goods repaired, exchanged, money back or rejection of the price, depending on the specific situation. This of course means that the complaint is justified. In the event of a complaint, the product must be returned to AquaDania A / S by prior arrangement.

Privacy Policy

Your information – name, address, phone number and email – we only use it to send your order and inform you of the order and its delivery.

The personal information is registered and stored at AquaDania A / S for 5 years. All employees have the opportunity to access the information that is neither sent nor stored encrypted. As registered, you always have the opportunity to understand what we have registered and can request that the information be deleted: Send us an email at info@watrstillar.com.

Information submitted to AquaDania A / S is not disclosed or sold to third parties, and we do not record any personal information.

Complaints

If you want to complain about your purchase, please contact us via email, at info@waterstillar.com. If you, after a written complaint to us, believe that you have been treated in violation of the rules, you can appeal against us to the Consumer Complaints Board. You can either complain using a physical complaint form or by complaining online. You can get the complaint form and guidance through the Consumer Agency’s hotline:

Tel. 70 13 13 30 kl. 9-12, Thursday also 15-19

Consumer Complaints

Competition and Consumer Authority

Carl Jacobsen’s road 35

2500 Valby

Web: https://www.forbrug.dk/

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission’s online complaint platform. The platform is available here: http://ec.europa.eu/consumers/odr/. If you indicate a complaint here, please inform our e-mail address: info@waterstillar.com

Withdrawal form

(This form is completed and returned only if the right of withdrawal is claimed)

AquaDania A / S 

℅ Corporate Nordic Corporate Finance

Slotsmarken 11

2970 Hørsholm

email: info@waterstillar.com

I / we hereby declare that I / we wish to exercise the right of withdrawal in connection with my / our purchase agreement on the following goods / supply of the following services:

Ordered it / received it

Consumer Name (Consumer Names)

Consumer address (Consumer address)

Consumer’s signature (Consumers’ signatures) (only if the form’s content is communicated on paper)

Date

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